Business Policies | Fit Life Personal Tr

Fit Life Personal Training Business Policies and Customer Agreement

TERMS AND CONDITIONS

Effective 7/10/2025

Welcome to Fit Life Personal Training (“Fit Life,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website and any related services, content, or features offered through it.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree, do not use our website.

1. Eligibility

You must be at least 18 years old to use our services. By using our site, you represent that you meet this requirement.

2. Services Provided

Fit Life Personal Training provides fitness training services, including but not limited to:

In Person fitness coaching
Nutrition advice
Fitness programs and plans
Educational content

All information provided is for general informational purposes and is not a substitute for professional medical advice.

3. Health Disclaimer

Before starting any fitness program, consult your physician. You acknowledge that participating in physical activity involves risk and you assume all responsibility for any injury or damage you may sustain.

4. User Accounts

To access certain features, you may need to create an account. You are responsible for keeping your login credentials secure and for any activity under your account.

5. Payments and Subscriptions

Some services may require payment. All fees are clearly disclosed and must be paid in advance. By purchasing any service, you agree to our pricing and billing practices as described on the site and you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process. Subscriptions will auto-renew unless canceled in accordance with our cancellation policy. The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your payment method.

6. Cancellations and Refunds

Clients must give at least 24 hours’ notice to cancel or reschedule personal training sessions. Failure to do so may result in a forfeited session. Refund policies for packages and subscriptions are outlined on the site here.

7. Intellectual Property

All content on the site (e.g., logos, videos, written content, program designs) is the property of Fit Life Personal Training and is protected by copyright and trademark laws. You may not reproduce, distribute, or use our content without our written permission. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

8. Prohibited Conduct

You agree not to:

Use the site for unlawful purposes
Attempt to gain unauthorized access to our systems
Interfere with the website’s functionality
Transmit harmful code or spam

We reserve the right to suspend or terminate access for any violation of these terms without notice. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, privacy practices, or services. Use them at your own risk.

10. Privacy

Your use of our website is also governed by our Privacy Policy. Please review it to understand how we collect and use your information.

11. Limitation of Liability

To the fullest extent permitted by law, Fit Life Personal Training is not liable for any indirect, punitive, incidental, special, consequential or exemplary damages arising out of your use or inability to use our services. This includes but is not limited to personal injury, lost profits, data loss, or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

12. Changes to Terms

We may modify these Terms at any time. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Updated versions will be posted here with a new effective date. Your continued use of the site constitutes acceptance of the new terms.

13. Governing Law

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, are governed by, construed under and enforced in all respects solely and exclusively in accordance with the laws of the State of New York, without regard to its conflict of law principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Suffolk County, New York.

14. Promotional Content

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other form of contact you may provide us with, including but not limited to, your phone number for calls and/or text messages, email, USPS mail. If you don't want to receive such promotional materials or notices – please just notify us at any time.

15. Indemnification

You agree to indemnify and hold Fit Life harmless from any demands, loss, liability, claims or expenses, which include but are not limited to attorneys’ fees, made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

16. Retention of Right to Change Offering

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

17. Contact Us

If you have questions about these Terms, contact us at:
Email: MyFitLifePersonalTraining@gmail.com
Phone: 506-313-6467
Address: 45 Pine Aire Dr Bayshore, NY 11706

Fit Life Personal Training (“Fit Life,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.

By using our website, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information from you:

a. Personal Information

Name
Email address
Phone number
Billing and payment information
Health or fitness goals (if submitted through intake forms)
Other details you provide voluntarily through forms or communication

b. Automatically Collected Information

When you access our website, we may collect:

IP address
Browser type
Operating system
Device type
Pages visited and time spent
Cookies and tracking data

2. How We Use Your Information

We use the information we collect to:

Provide personal training and coaching services
Process bookings and payments
Send confirmations, reminders, and service updates
Respond to inquiries and customer support requests
Improve our website and services
Send marketing communications (you may opt out at any time)

3. How We Share Your Information

We do not sell your personal information. We may share it only with:

Service providers (e.g., payment processors, scheduling platforms) who help us operate our business
Legal authorities, if required by law or to protect our rights

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze site traffic, and personalize content. You can adjust your browser settings to refuse cookies, but some site features may not function properly.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

6. Data Security

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

7. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before providing any information.

8. Children’s Privacy

Our website is not intended for children under 18. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.

9. Your Rights and Choices

You may:

Request access to your data
Correct or delete your personal information
Opt out of marketing emails using the "unsubscribe" link
Contact us directly with privacy concerns or requests

To exercise any of these rights, please contact us at: MyFitLifePersonalTraining@gmail.com

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Effective Date.” Continued use of our website indicates your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:
Email: MyFitLifePersonalTraining@gmail.com

Phone: 506-313-6467

Address: 45 Pine Aire Dr Bayshore, NY 11706

REFUND & CANCELLATION POLICY
Effective 7/10/2025
Business Name: Fit Life Personal Training

At Fit Life Personal Training, we are committed to helping you achieve your fitness goals. To ensure fairness and transparency, we’ve outlined our refund and cancellation policy below.

1. Personal Training Sessions Cancellation Policy

Clients must provide at least 24 hours' notice to cancel or reschedule a personal training session.
Cancellations made less than 24 hours in advance will result in the loss of that session, and no refund will be issued.
If you do not show up for a scheduled session ("no-show"), it will be treated as a late cancellation.

Refunds

No refunds will be issued for used sessions.
Unused sessions in a prepaid package may be refunded at the sole discretion of Fit Life, subject to a 10% administrative fee.
All refund requests must be made in writing to MyFitLifePersonalTraining@gmail.com and include your name, session/package purchased, and reason for the request.

2. Memberships and Monthly Subscription Programs

Memberships (including online coaching and recurring subscriptions) are billed monthly.
You may cancel your membership at any time by notifying us at least 7 days before your next billing date to avoid being charged for the following cycle.
No partial refunds will be issued for unused days in a billing cycle.
Fit Life reserves the right to terminate a membership for policy violations or misuse, in which case a prorated refund may be considered.

3. Digital Products (eBooks, Meal Plans, etc.)

Due to the nature of digital products, all sales are final and non-refundable.
If you experience issues accessing a digital product, please contact us at MyFitLifePersonalTraining@gmail.com and we will assist you.

4. Exceptions

Refunds may be granted in special circumstances at the discretion of Fit Life (e.g., verified medical conditions, relocation, etc.). Documentation may be required.

5. Changes to This Policy

Fit Life Personal Training reserves the right to modify this policy at any time. Any changes will be posted to this page with an updated effective date.

6. Contact Us

If you have questions about our refund or cancellation policy, please reach out to us:

Email: MyFitLifePersonalTraining@gmail.com

Phone: 506-313-6467

Address: 45 Pine Aire Dr Bayshore, NY 11706